You have finished the development of your store and ready to start selling. Big fish is coming! But life does not stand in the one place, and your system regularly needs small changes and improvements. Also, sometimes bugs appear and they can harm your business.
Magento Support & Maintenance Services
Services that are included in our Magento Support
FREQUENTLY ASKED QUESTIONS
How the price is formed
The price consists of only two components:
the hourly rate (standard). Packages: for 40, 80, 120 and 160 hours that you may spend during 4 months
the price for the urgency. Response time for Magento website maintenance is divided into the following categories:
- within 3 days – no additional payments
- within 2 days
- within 1 day
- within 12 hours
- within 6 hours
- within 2 hours
For customers with more urgent issues, we offer SLA
Pre-paid hours or packages?
We offer you both options. Our fee for the urgency of the response covers the costs of “keeping developers on alert”, so we guarantee that the support engineer will always be available for solving issues on your project.